FAQ

Check-in is at 15:00 and check-out is at 10:00. Please note that times may vary depending on the accommodation plan, so please check the details of your specific plan.

【Regarding Early Check-in】
We cannot accommodate early check-in, but we can store your luggage or vehicle. Please speak to the front desk staff.
【Regarding Late Check-in】
If you are having dinner at the hotel, please check in by around 18:00. For all other guests, the final check-in time is 21:00.

We are unable to extend the checkout time, but we can store your luggage or vehicle. Please speak to the front desk.

We accept luggage storage at the front desk before check-in and after check-out.

We can accept deliveries at the front desk. To prevent mix-ups or loss, please notify us in advance that a delivery is arriving. Additionally, please include your check-in date and the guest's name on the shipping label.

Children and toddlers are welcome to stay. Accommodation rates vary depending on the plan, so please check the details of the plan you intend to book.

This is possible with the consent of a parent or guardian. However, if all guests are minors and are not accompanied by a parent or guardian—regardless of the size of the group—we require the submission of a "Consent Form for Minors' Accommodation." A form is required for each guest; please have the forms filled out by the respective parents or guardians and bring them with you on the day of your stay. *Please note that if you are unable to provide the forms upon arrival, we may be forced to refuse your stay. We appreciate your understanding.
Click here for the consent form for minors staying at the hotel.

If you are traveling from overseas, you are required to present the passports of all guests upon arrival. Please note that we may be unable to accommodate you if you fail to present them at that time.

We apologize, but pets are not permitted inside the building.

Generally, reservations can be made up to eight months in advance.

Cancellation fees are as follows:
■ From 3 days prior to the scheduled stay: 50%
■ The day before: 80%
■ The day of the stay: 100%
■ No-show (cancellation without notice): 100%
*Percentages are based on the accommodation rate.
*Please contact us regarding reservations for groups of 15 or more, as different policies apply.
Please note that cancellation policies may vary depending on the specific plan; kindly check the terms associated with your chosen plan.

Free on-site parking is available, with space for up to 45 vehicles. Large vehicles and buses can also be accommodated without issue.

Yes, we do. However, as the number of units is limited, we unfortunately do not accept advance reservations.

We sincerely apologize, but we do not provide transportation services.

This is Takayama Station on the JR Takayama Line. It is located approximately 60 minutes away from our hotel by car or bus.

We ask that you equip your vehicle with studless tires or tire chains during the period from approximately November to April. Please check the weather forecast yourself and drive safely.

We accept cash, credit cards, electronic payments, and bank transfers (advance payment only).
【Accepted Credit Cards】
■VISA
■JCB
■Diners Club
■MasterCard
■Debit cards

【Accepted Electronic Payments】
■"iD"
■Transit-based e-money
■PayPay

A hot spring tax of 150 yen per adult is charged. Additionally, in accordance with the ordinances of Takayama City, Gifu Prefecture, an accommodation tax applies per adult per night based on the rate (up to 9,999 yen: 100 yen; 10,000–29,999 yen: 200 yen; 30,000 yen and above: 300 yen).

You can view Mt. Yarigatake and the Kamata River from the guest rooms; however, depending on the room type, the view may not be available. Please check the details of the specific plan or room description for more information.

Free Wi-Fi is available.

The facility is not fully barrier-free; there are steps at the room entrance, bathroom, and toilet.

The bath in the guest room is not a hot spring.。

Room service is not available.

We do not provide cribs or baby bedding. If you require additional adult-sized bedding (for an extra charge), please contact the front desk (extension 9).

Yes, we do. Please contact us in advance, as the number of vehicles is limited.

All guest rooms are non-smoking. If you wish to smoke, please use the designated smoking area (an outdoor terrace on the first floor).

We do not have any guest rooms with open-air baths at this facility.

Yes, we do.

We can certainly arrange that. Please let the front desk know. (Extension 9)

We provide two per room.

As the building utilizes a centralized air conditioning system, guests can only adjust the airflow within their rooms. Should you find the temperature uncomfortable—whether too cold or too hot—we have items available for loan, such as portable air coolers, heat storage units, and blankets.

We provide the following amenities:
【For children of elementary school age and younger】
■ Children's yukata
■ Children's slippers
【For toddlers/infants】
■ Diaper disposal bin
※ Please note that baby baths and strollers are not available.

If you would like to use any of these items, please contact the front desk (extension 9).

We offer adult yukata in Small, Medium, Large, and Extra-Large sizes, suitable for heights ranging from approximately 145 cm to 180 cm. Yukata for children are also available; please ask us about specific sizes on the day of your visit.

We have wheelchairs available for loan; please feel free to contact the front desk (ext. 9). (Please note that the number of wheelchairs is limited.)

Yes, we do. Please let the front desk know.

All rooms are equipped with a refrigerator. They are empty.

All rooms are equipped with an electric kettle.

No, there isn't.

Vending machines for soft drinks and alcoholic beverages are located on the first floor of the South Building.

No, there isn't.

No, there isn't.

We do not have them available in the facility, but we can provide them via complimentary room service.

We have items available for loan (quantities are limited).

Yes, we do. If you would like one, please let us know the delivery address and the number of copies you need.

Yes, there are two locations in total: the East Wing and the South Wing.

Yes, there is a shop on the first floor of the South Building. Business hours: 7:30 AM – 9:00 PM.

We do not have the facilities for aesthetic treatments, so we are unable to provide such services.

Please contact us via extension 9 after you arrive at the facility.

We do not offer laundry services at this facility.

This facility does not have a game corner.

Advance reservations are accepted. The price is 21,500 yen per person (excluding tax; covers a 2-hour duration; vehicle costs separate), with a minimum of two guests required. For further details, please contact us at 0578-89-2004.

We apologize, but there are steps both within the building and inside the guest rooms.

You may smoke on the outdoor terrace on the first floor.

Yes, it is located outdoors on the ground floor. It is open from 7:00 a.m. to 7:00 p.m. Guests staying with us are welcome to use the facility as often as they like during their stay, so please feel free to enjoy it.

The pool is filled with hot spring water; however, due to low outdoor temperatures, it is available for use only from May through September.
・Use is restricted to overnight guests only; day-use is not permitted.
・Guests may use the pool before check-in or after check-out.
・Swimwear is not provided; please bring your own.
・Swimming caps are not required.
・Towels are provided.

We do not offer day-trip bathing.

You cannot enter during the morning hours due to cleaning.

The facility is not fully barrier-free; there are a few steps to navigate when going to the open-air bath.

Yes, it is a hot spring. The water is classified as a simple hot spring and a bicarbonate spring.
Please click here for details.

Wearing a bathing suit or bath wrap is mandatory only for the mixed-gender open-air bath. Bathing wear is not required for the women-only open-air bath, the private open-air baths, or the large indoor baths.

Eating and drinking are strictly prohibited.

Photography is strictly prohibited.

As towels are not provided, please bring the face towels and bath towels found in your room.

Our baths feature 100% pure, free-flowing hot spring water. Please fully enjoy the authentic quality of the spring.

There are no specific age restrictions for use; however, please exercise caution as the floors can be slippery due to the nature of the hot spring. We also ask that small children be accompanied by a guardian at all times.

Yes, you are welcome to use it. However, please be very careful, as the floor can be slippery due to the hot spring water. Also, please be mindful not to stay in the bath for too long.

Yes, we do. Wearing designated bathwear is mandatory.
Hours: 15:00 to 9:30 the following morning. *During cleaning times, use is available until 7:00 AM. *Please ask at the front desk for bathwear (300 yen per set).

Yes. There is a sauna in each of the large public baths—one for men and one for women.
Sauna hours: 3:00 PM – 10:00 PM (not available in the morning)

Yes, we have three private open-air baths located in a separate building. Please note that advance reservations are not accepted; if you wish to use them, kindly inquire at the front desk upon arrival.
[Hours] 3:00 PM – 9:30 PM; 6:30 AM – 9:30 AM (following morning)
[Fee] 1,000 yen for 30 minutes (tax excluded)

Neither breakfast nor dinner is served buffet-style.

We do not offer in-room dining for either breakfast or dinner.

It is available from 7:30.

We can arrange this if you let us know by the day before. It is available for an additional 2,500 yen per person (excluding tax).

We can have it ready from 6:00 PM onwards.

Dinner reservations are available between 6:00 PM and 7:00 PM, in 30-minute increments. Please specify your preferred time when making a reservation or upon check-in.

Yes, we do.
Please see here for details.

Dinner: 4,000 yen (excluding tax)
Breakfast: 2,500 yen (excluding tax)
Please make a reservation by the day before.

We do not provide baby food. Please bring the food your child usually eats.

Please place orders for additional dishes at least three days prior to your stay, as this allows us to secure the necessary ingredients. However, depending on the menu item, we may be able to accommodate requests made on the day of your visit. Please contact us by phone at 0578-89-2004 for further details.

We can accommodate requests if notified in advance. However, please consult us at the time of booking, as there may be cases where we are unable to meet certain requirements, such as those involving severe allergies, vegan diets, or Halal specifications.

Yes, we also offer an all-you-can-drink menu. The cost is 3,000 yen per person (plus tax) for a 120-minute period.

This service is available only to guests with a reservation.

We do not serve late-night meals; however, cup noodles are available for purchase at the shop.

There is a lounge on the first floor of the South Building. It is open until 9:30 PM.

We have three banquet venues available. While they are generally intended for groups of 15 or more, please contact us for details when making a reservation.

For bringing your own wine to the restaurant, we charge a corkage fee of 3,000 yen (plus tax) per bottle.

There are no convenience stores near the facility. It takes approximately 40 minutes by car to reach the nearest one.

Hida City Hospital is located a 50-minute drive from our facility.

Please see here for details.。

We have maps of the surrounding area available; please ask at the front desk. If you would like one sent to you in advance, please feel free to call us at 0578-89-2004.

We do not have staff permanently on-site, so we will make the necessary arrangements for you. This service is available by appointment; please speak to the front desk staff.

We are happy to assist you in any way we can. We offer arrangements for cakes and bouquets, as well as celebratory meals, for an additional fee.
Please see here for details.

You may move around the entire facility wearing the provided yukata and slippers.